FREQUENTLY ASKED QUESTIONS

ORDER ISSUES

• Can i make changes or cancellations to my order?

  You can make changes to your cart until you confirm the payment. Therefore, once the payment is done, you will not be allowed to make any further changes. Moreover we are unfortunately unable to change order details, such as the shipping address, once an order has been placed.

• When will you dispatch my order?

  Orders confirmed by 1:00 PM CET (12:00 PM GMT) will be dispatched from our warehouse the same day. All orders placed after 1:00 PM CET (12:00 PM GMT) will be dispatched the following business day. If you place your order during the weekend, we will process it on the following Monday.

• What happens if i change my mind or if i ordered a wrong size or product?

  If you wish to return the articles, simply follow the instructions in the returns dedicated section. Please return the item in perfect conditions (unless the item was defective, and in such case please inform us through the online return form) and in its original packaging.

• What should i do if the merchandise arrives damaged or defective?

  If your order arrives damaged or defective, please contact us right away. Our products are warranted for 1 year if found defective. In this case, we encourage you to follow the procedure specified under our Returns Policy, which applies only to merchandise purchased through http://www.7forallmankind.eu. If, instead, you purchased your item at a store, please refer to the store where the purchase was made, since we do not provide assistance regarding in-store purchases.

• The new product i purchased looks wrinkled and worn. What should i do?

  Many of our jeans undergo a distressing treatment and may show abrasions, tears or wrinkles which give them the distinctive look that sets our products apart. For this reason, products in the exact same style and with the exact same code may appear slightly different. If you’re not sure the product you purchased is actually damaged or defective, we encourage you to compare it to the photographs you find in our online site. If you have any doubts, contact our Customer Care department .

• What do i do if the merchandise i received is not what i ordered?

  If the items you received do not correspond to what you ordered (e.g. different colour ), you have 15 days to request a return of the purchased merchandise. Just follow the instructions in our Returns Policy section. Please note we are unable to offer you an exchange.

PAYMENTS AND USING A PROMO CODE

• When is the order payment applied to my account?

  The payment is applied the moment you enter your payment details and click on “continue”. At this point, your order can be considered complete.

• Can you give me greater details regarding paypal payments?

  If you pay with PayPal, you will be asked to login to your account with your email address and password to confirm the payment.

• I have a discount code. How can i use it?

  Using your discount code is really easy: you simply need to enter the discount code in the box "Apply Discount Code" on the payment page and click on the button Apply Discount. Make sure you copy and paste the code when you check out to avoid mistakes. Additionally, remember that you can only use one discount code per order.

• Is it safe to shop on-line?

  We use one of the most secure online systems currently available in the market and are committed to continually improving our software to ensure we provide the greatest possible safety and the best online shopping experience. We are a long-time member of COMODO, a worldwide cybersecurity company promoting the best industry standards and ensuring verified and secure online transactions.

• Why did my credit card payment failed?

  If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that: - The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type - The 3 or 4-digit security number is correct - Your credit card has not expired - The billing address matches the credit card or payment method used for payment - Funds are sufficient to cover the purchase If you would like further assistance, please Contact Us.

• How do i buy a gift card?

  We are currently unable to offer you a gift card service.

DELIVERY

• How can i track my order status?

  You can track your order through the following link: http://www.7forallmankind.eu/eu_es/sales/guest/form
  If you did not receive the confirmation email and you wish to track your order status, contact our Customer Care department.

• I used the wrong shipping address, what now?

  We are unfortunately unable to change the shipping address once an order has been placed. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to prevent possible fraud. Therefore we advise you to contact the carrier delivering your parcel. If your order is already in transit and the carrier cannot deliver it as per agreement with you, the parcel will be automatically returned to our warehouse, and refunded.

• My country is not listed on your website, can i still order?

  We would love to receive your order, however currently ship only to those countries where our online shop is open. However, we are constantly expanding, therefore we invite you to subscribe to our newsletter if you wish to be informed about our new openings.

• I was not available when the carrier passed by, what now?

  The assigned carriers will generally make 2 attempts to deliver your order to the chosen address. Should you not be there, the driver may leave the parcel with your neighbour, or take it to a nearby pick-up point where you can then collect it with a photo ID. The pick-up point will be available on the tracking link, or on the delivery note left by the driver. The parcel will be stocked at the pick-up point for about 5 days. If you do not collect the parcel it will be returned to our warehouse and refunded afterwards. Unfortunately, it is not possible for us to arrange a new delivery at that point, but you are always welcome to place a new order.

• Can i receive my order to my work address or any address other than my own?

  Yes. We realize that a lot of customers work during the day and prefer having their orders shipped to their workplace. Or maybe their order is a gift. You can have your order shipped to an address other than your own as long as it is within the areas serviced. Please make sure you provide all the delivery details when providing the shipping address. Remember that once the order is confirmed you will not be able to change the shipping address.

• How will i know you received my order?

  You will receive a confirmation email immediately after you complete your order. If you don’t receive the email, you may have typed in your email address incorrectly during the order. You can contact our Customer Care department on the page “Contact us” for assistance.

• Can i change my delivery address?

  For security reasons, once your order is confirmed we cannot modify your shipping details and delivery preferences. Please contact the carrier in charge of your delivery to agree on the delivery.

• The tracking says my order was delivered but i never received it, what can i do?

  Please check with your neighbours to see if one of them received the package for you. If you cannot find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you.

RETURNS AND REFUNDS

• Can i return an online purchase to a 7 for all mankind store?

  If possible please follow the instructions in the Return Policy section. Otherwise our store personnel will be happy to assist you with your returning parcel.

• Can i exchange the item i purchased?

  Unfortunately, we are currently unable to offer you exchange items. If you wish to receive another product or a different size of the same product, we encourage you to return the purchased merchandise for a refund and plitace a new order for the product you want instead.

• What should i do if the merchandise i received is not what i ordered?

  If the items you received do not correspond to what you ordered (e.g., different colour or style), you have 30 days to return the purchased merchandise. Just follow the instructions in our Returns Policy section

• I want to return something, what should i do?

  Access our website and fill in the online return form within 14 days from the day you received the parcel. You may access the online return form through your account or simply by clicking on this link: Returns Please remember that all items must be returned in their original conditions, unused, unwashed and with 7 For All Mankind original tags still attached.

• I didn’t receive a refund for shipping charges. What should i do?

  When you return an order, we only refund the price paid for the items and not the amount you spent for our express shipping service, unless the whole order was returned because the items received were defective, the wrong size or the wrong product.

• How long does it take to receive my money after my return?

  Please allow 10 business days from the day our warehouse receives the parcel in the Netherlands.

• Where will i receive my refund?

  The amount of the returned items will be credited on the corresponding account of the payment option you selected at the time of order. Please remember that if you chose our EXPRESS delivery service, the shipping charges will not be refunded. The time for the refund to be credited into your account may vary depending on your financial institution.

PRODUCTS AND AVAILABILITY

• How should i wash my 7 for all mankind jeans?

  Refer to the inside care label for washing instructions and the best products to use for your 7 For All Mankind. For some more details on how to treat your denim, please check our dedicated Section: Denim Care

• I bought your product on ebay. Is it authentic?

  We have received a lot of complaints from customers about counterfeit products purchased through eBay (or other auction sites/websites). To avoid buying a counterfeit product, we recommend making your purchases through our website or authorized retailers.

• Is there a size guide?

  We would never want you to have a product that doesn’t fit you perfectly. That is why we invite you to take a look at our Size Chart before purchasing. Additionally, if in doubt, you may contact our customer service.

• What is the squiggle?

  The squiggle is what we call the backpocket decoration that strongly identifies 7 For All Mankind jeans. A style without the squiggle will be called clean pocket.

CUSTOMER CARE

• How can i get in touch with 7 for all mankind’s online customer care?

  Just click on the link Contact us, found on the bottom of each page, and then fill out the form with your details and your question to us. We’ll do our best to reply in the shortest possible time.

• I have a problem with a product i purchased in a store. What should i do?

  If you encounter a problem with a product purchased at one of our stores or authorized retailers, take the product back to the store where you made the purchase and you’ll receive immediate assistance. Unfortunately, our customer care department can provide assistance only for products purchased though our European websites.

• I forgot my password. What should i do?

  Don't worry; we have the solution for you. Click on "I forgot my password" in the page “My account” under the “Login” button. This will open a new window prompting you to enter the email you used when you registered. After you enter the email address, you will receive a new, temporary password that you can change in the section “My account” once you login.

• I want to unsubscribe from the newsletter. What should i do?

  We’re sorry to see you go! If you don’t wish to receive 7 For All Mankind newsletter, you can cancel your registration by clicking on the link found at the bottom of any one of our newsletters.

7 FOR ALL MANKIND

• What’s the story behind 7 for all mankind?

  The “premium denim” segment was born out of the launch of 7 For All Mankind in the Spring of 2000. The brand from Los Angeles, California changed the face of the denim world for good when it exploded into the scene and garnered critical acclaim for its innovative styles and its use of materials and finishes. 7 For All Mankind revolutionized the perception consumers had about denim and how to wear it. The brand combined tradition and craftsmanship with a radical way of using the fabrics and changed the concept of denim forever.
  At the cutting edge of design and innovation, 7 For All Mankind became a leading brand and a contemporary classic in the fashion world in little more than a decade thanks to its sophisticated designs and unmistakeable character. 7 For All Mankind is committed to maintaining the highest standards of quality and design, remaining the brand everyone trusts, loves and respects.

• Where can i find your 7 for all mankind store locations?

  7 For All Mankind store and authorized retailer locations can be found here Store Locator.